solobet Privacy Policy

1.1 This Policy applies to all personal data processed by solobet in connection with the Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications.

1.2 This Policy applies to all current and former solobet account holders, as well as to individuals who browse the Platform without registering an account (to the extent that passive data, such as cookies, is collected during that visit).

1.3 solobet acts as the data controller in respect of the personal data it processes under this Policy, meaning it determines the purposes for and means by which personal data is processed. Where solobet engages third-party service providers who process data on its behalf, those providers act as data processors subject to contractual obligations consistent with this Policy.

1.4 This Policy is written in English and is subject to the laws of the applicable jurisdiction in which solobet is licensed to operate. In the event of any conflict between this Policy and applicable mandatory data protection law, applicable law shall prevail.

2.1 solobet collects personal data in the following categories. Not all categories apply to all users — the data collected depends on how you interact with the Platform.

2.2 solobet does not intentionally collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs, health data, biometric data for identification purposes) beyond what is incidentally captured during standard KYC identity document review. Where such data appears in documents submitted for KYC, it is used solely for identity verification and is not retained for any other purpose.

solobet collects personal data through the following means:

• Direct Provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and similar tracking technologies (see Section 7);
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, partner banks, and cryptocurrency payment processors when you make deposits or receive withdrawals;
• Identity Verification Providers: Verification outcomes from third-party KYC service providers engaged to authenticate the identity documents you submit;
• Fraud Prevention Services: Risk signals and data from fraud detection platforms used to protect the integrity of the solobet Platform and its player community;
• Publicly Available Sources: In limited circumstances, solobet may verify information against publicly available records or regulatory databases as part of its compliance obligations.

4.1 solobet processes personal data only where it has a valid legal basis to do so. The following legal bases apply to solobet's processing activities:

• Contractual Necessity: Processing required to perform the solobet Terms & Conditions with you — including maintaining your account, processing payments, settling bets, and providing customer support;
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements under gaming regulations, and tax reporting obligations;
• Legitimate Interests: Processing carried out in solobet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of the Platform, where those interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for optional marketing communications. You may withdraw consent for marketing communications at any time.

5.1 solobet uses the personal data it collects for the following purposes:

Account & Service Delivery

• Creating and managing your solobet account;
• Processing deposits, withdrawals, and bet settlements;
• Delivering live casino, slot, bingo, and sports betting services;
• Administering bonuses, promotions, and loyalty rewards;
• Providing customer support and resolving disputes.

Identity Verification & Compliance

• Verifying your identity and age (21+ requirement) in compliance with applicable regulations;
• Conducting AML (Anti-Money Laundering) screening and transaction monitoring;
• Fulfilling regulatory reporting obligations to relevant authorities;
• Maintaining records as required by applicable gaming and financial regulations.

Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, and account breaches;
• Monitoring for automated or bot-based activity on the Platform;
• Protecting the security of the solobet Platform and its player community.

Responsible Gaming

• Monitoring account activity to identify patterns that may indicate problem gambling;
• Enforcing self-exclusion, deposit limits, and other responsible gaming tools you activate;
• Complying with regulatory obligations relating to responsible gambling practices.

Platform Improvement & Analytics

• Analysing aggregated, anonymised usage data to improve the Platform's functionality, game selection, and user experience;
• Conducting internal research and product development using de-identified data sets.

Marketing Communications (Consent-Based)

• Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications;
• Personalising marketing communications based on your game preferences and activity, where you have consented to personalised marketing.

6.1 solobet does not sell or rent your personal data to third parties. solobet may share your personal data with the following categories of recipients, strictly on the basis set out in this Policy:

• Payment Processors: GCash, PayMaya, partner banks (BPI, BDO, Metrobank), and cryptocurrency payment gateways, to process your deposit and withdrawal transactions;
• KYC Verification Providers: Third-party identity and document verification service providers engaged to authenticate the identity documents you submit during KYC;
• Fraud & AML Screening Providers: Specialist fraud detection and anti-money laundering screening platforms that assist solobet in meeting its compliance obligations;
• Game Content Providers: Licensed game studios whose software operates within the solobet Platform may receive session and bet data necessary to operate their games, subject to their own privacy frameworks;
• IT Infrastructure & Cloud Providers: Cloud hosting, database management, and cybersecurity service providers who operate solobet's technical infrastructure under strict data processing agreements;
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory authority request, solobet will disclose personal data as legally obligated;
• Professional Advisers: Legal, accounting, or auditing firms engaged by solobet, subject to professional confidentiality obligations.

6.2 All third-party data processors engaged by solobet are bound by contractual data processing agreements that impose data protection obligations consistent with this Policy and applicable law. solobet does not permit third-party processors to use player data for their own independent purposes.

7.1 solobet uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device when you access a website. solobet uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including maintaining your login session, remembering your language preferences, and enabling secure payment flows. These cookies cannot be disabled without impairing Platform functionality;
• Performance & Analytics Cookies: Used to collect anonymised data on how players navigate the Platform, which pages they visit, and how long they stay. This data helps solobet improve the Platform's performance and usability;
• Functional Cookies: Remember your preferences (e.g., game display settings, responsible gaming limit settings) to personalise your Platform experience;
• Security Cookies: Used to detect and prevent fraudulent activity, including session hijacking attempts and automated bot activity.

7.2 solobet does not use third-party advertising or retargeting cookies that track your behaviour across external websites for advertising purposes.

7.3 You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the solobet Platform, including your ability to log in and complete transactions.

8.1 solobet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active Account Data: Retained for the duration of your account's active status plus such additional period as is required by applicable regulatory obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, consistent with anti-money laundering regulatory requirements applicable to gaming operators;
• KYC Identity Documents: Retained for a minimum of five (5) years following account closure or the last transaction on the account, whichever is later, consistent with regulatory obligations;
• Customer Support Communications: Retained for up to three (3) years following resolution of the relevant support interaction;
• Responsible Gaming Records: Self-exclusion and limit records are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent circumvention of self-exclusion measures;
• Marketing Data: Retained until you withdraw consent for marketing communications, plus a reasonable period to process and give effect to the withdrawal.

8.2 When personal data is no longer required, solobet will securely delete or anonymise it in accordance with its data retention procedures. Anonymised data (which can no longer identify you) may be retained indefinitely for analytical and historical purposes.

9.1 Subject to the provisions of the Philippines' Data Privacy Act of 2012 (Republic Act 10173) and other applicable data protection laws, you have the following rights in respect of your personal data held by solobet:

9.2 To exercise any of your data rights, submit a written request to solobet's data protection contact at [email protected], with the subject line "Data Rights Request – [Your Username]." solobet will acknowledge your request within 72 hours and respond substantively within 30 calendar days. Complex requests may take up to 60 days, in which case solobet will notify you of the extended timeline and the reason for it.

9.3 solobet may request proof of identity before actioning a data rights request, to ensure that data is not disclosed to or amended by an unauthorised third party.

9.4 Certain data rights are subject to exceptions. For example, solobet may not be able to delete financial transaction records it is required to retain under AML regulations, or restrict processing that is necessary to comply with a legal obligation.

10.1 solobet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and solobet servers is encrypted using TLS 1.2 or higher (256-bit SSL);
• Encryption at Rest: Personal data stored on solobet systems is encrypted at the database level;
• Access Controls: Access to personal data is restricted to authorised solobet personnel on a role-based, need-to-know basis. All access is logged and monitored;
• Password Security: Player passwords are stored as salted cryptographic hashes — solobet does not store passwords in plaintext;
• Two-Factor Authentication: Optional 2FA via OTP to your registered Philippine mobile number provides an additional layer of account security;
• Security Monitoring: solobet's infrastructure is monitored continuously for suspicious access patterns, intrusion attempts, and anomalous data access;
• Penetration Testing: Regular third-party penetration testing is conducted to identify and remediate security vulnerabilities.

10.2 Despite these measures, no online platform can guarantee absolute security against all possible threats. solobet encourages you to use a strong, unique password for your solobet account and to enable two-factor authentication to protect your account.

10.3 In the event of a personal data breach that poses a risk to your rights and freedoms, solobet will notify affected players without undue delay and will report the breach to the National Privacy Commission within the timeframe prescribed by the Data Privacy Act of 2012.

11.1 The solobet Platform is strictly for individuals aged 21 years and older. solobet does not knowingly collect personal data from individuals under 21, and does not offer any services to minors.

11.2 Age verification is conducted during registration and confirmed through KYC identity document review. Any account determined to belong to a person under 21 will be immediately closed and personal data associated with that account will be deleted, except where retention is required for regulatory compliance purposes.

11.3 If you believe that solobet has inadvertently collected personal data from a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12.1 solobet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last updated" date at the top of this page will be revised accordingly.

12.2 For material changes — those that substantively affect your rights or the way solobet processes your personal data — solobet will provide advance notice by posting a notification on the Platform and/or sending an email to your registered email address, with a minimum of 14 days' notice before the changes take effect.

12.3 Your continued use of the solobet Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Policy. If you do not agree with an updated Policy, you should cease using the Platform and may close your account in accordance with the procedure described in the Terms & Conditions.

13.1 solobet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the solobet DPO for any privacy-related matter, including to exercise your data rights, raise a concern about data processing, or report a suspected data breach.

13.2 To contact solobet regarding this Privacy Policy or any data protection matter:

13.3 If you are not satisfied with solobet's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

13.4 For general account support, payment queries, and game-related assistance, our 24/7 live chat team is available via the support icon inside your solobet account dashboard. Average response time is under 2 minutes.